CARAFLOW PRODUCT RETURN POLICY

CaraFlow LLC (Seller) offers a 30-day return policy on most products sold. Customer may obtain additional details and any applicable updates from the dedicated Seller account manager and may obtain manufacturer contact information by contacting CaraFlow Customer Relations, which may be reached by calling 888-853-9539 or by emailing info@caraflow.com.

1. Return Restrictions.

• Defective Product Returns. Customer may return defective Products directly to Seller within thrity (30) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair. After thirty (30) days, only the product warranty applies.

• Non-Defective Product Returns. Customer may return most non-defective Products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, refund or exchange.

2. Customer Shipment of Returned Merchandise.

• Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to CARAFLOW Customer Relations: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. CARAFLOW reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.

• Returned Products Must Be Complete. All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. CARAFLOW reserves the right to refuse the return of incomplete Products

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• Responsibility for Shipping Costs. Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method.

Version Date: 05/01/2010